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Volunteer Transit Ambassador Programs


What can citizens do for their transit agency?



Transit agencies have long existed to serve the needs of transportation to the public. What can the public do to serve the needs of their transit agency?

Transit agencies and cities should take advantage of offering volunteer transit ambassador programs for excelled customer service for their bus and train riders. Such programs give community members a great opportunity to help promote the transit system and offer customer service at stations and on board buses and trains.

As volunteer Transit Ambassadors, members of the community have an excellent opportunity to make an important contribution to their communities. Many more transit riders in Southern California could enjoy better mobility and smoother travel if they knew more about the transit system they rely on. A volunteer's willingness to serve would make a positive difference for Inland Empire public mobility.

Reduced Paratransit Dependency

Reports confirm that transit ambassadors can help reduce paratransit reliance and promote free mobility with the fixed route services for seniors and the disabled. That also means a more productive transit system.

Riding aboard paratransit is expensive to the taxpayer; RTA reported in August, 2012 that while approximately 4% of the agency's bus riders use Dial-A-Ride, the paratransit service gobbles up 18% of RTA's operating budget. Paratransit travel is indeed vital for seniors and the disabled without any other options, but by having large groups of mobile senior and disabled riders switching from paratransit to fixed routes, precious public resources are being saved.

What are Transit Ambassadors?

Transit Ambassadors are individuals who are recruited from their communities and are trained to help riders who may have questions about using the trains and buses. They offer a warm welcome, information, and friendly faces to passengers at train stations, transit centers, major bus transfer points, and on board buses and trains.

Ambassadors improve the productivity of staff from both the transit agency and its contractor. They relieve most of the customer service duties that are currently assigned to bus drivers, security guards, fare inspectors, and train operators in many jurisdictions. In addition, Ambassadors are one of the most visible representatives for the transit agency.

Which California Transit Agencies offer transit ambassador programs?
Get Involved!

The Transit Coalition is an entirely grassroots campaign, supported by the time and resources given by concerned citizens. With your support, you can help us fill our transit centers and fleets with a robust team of volunteer transit ambassadors!

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The Transit Coalition | Post Office Box 567 | San Fernando, CA 91341-0567
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